Privacy Policy

Our Commitment to Your Privacy

At Junction Village Dental, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our practice or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, address, phone number, email)
• Medical and dental history
• Insurance information
• Treatment records and clinical notes
• Appointment scheduling information
• Payment and billing information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our dental services
• Process appointments and communicate with you about your care
• Process payments and insurance claims
• Send appointment reminders and follow-up care instructions
• Comply with legal and regulatory requirements
• Maintain accurate medical records

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent or at your direction
• With healthcare providers involved in your treatment
• With insurance companies for claims processing
• With specialists or laboratories when necessary for your care
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of our practice, patients, or others

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and restricted access to patient records.

Your Rights

You have the right to:

• Access your personal and medical information
• Request corrections to your information
• Request a copy of your records
• Withdraw consent for certain uses of your information
• Lodge a complaint with relevant privacy authorities

Retention of Information

We retain your personal and medical information for as long as necessary to provide you with dental services and as required by law. Medical records are typically retained for a minimum period as specified by Australian healthcare regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: